Verification, done by people.

Families trust Nawa because of who we send. Every representative completes a multi-stage process before they are activated, and every stage is reviewed and recorded by an authorised person.

1. 1

   Identity

   We ask for a National ID, and a passport where relevant. A document being uploaded is never enough on its own — a member of our team reviews it and records the outcome.

2. 2

   Human verification

   We confirm in person that the documents, the photograph and the person match. This is recorded by the person who carried it out.

3. 3

   Structured interview

   A conversation about judgement, professionalism and responsibility, with an outcome recorded by the interviewer.

4. 4

   Suitability

   An internal assessment of communication, reliability, empathy, following instructions and understanding of boundaries. We do not reduce people to a score.

5. 5

   Additional checks

   Depending on the assignment types involved, we may confirm coverage areas, seek references, or check a driving licence.