Privacy Notice

Nawa arranges trusted, practical assistance for families in Bangladesh on behalf of relatives living overseas. Nawa has operations in Australia and Bangladesh.

This notice applies to you if you apply to become a Nawa Representative, or if you are an approved Representative. It explains what we collect during recruitment, why we use it, and how we look after it.

When you apply, we collect:

• Your name, preferred name, date of birth and city.
• Your mobile number, email address and an emergency contact.
• Your answers about where you can help, what you can do, your availability and your background — occupation, previous work, education, community experience and your own statement.
• Which additional documents you plan to bring to your appointment.
• An optional short introduction video, if you choose to provide one.
• The outcome of your in-person verification, your interview, an internal suitability assessment and the recruitment decision, along with notes made by the Nawa staff who carried them out.

You are not asked to upload your National ID, passport, driving licence or Police Clearance anywhere in this application.

You present your original documents in person at your verification and interview appointment. A member of the Nawa team looks at them, confirms the person in front of them matches, and records only the outcome — for example that the National ID was sighted and verified, who checked it and when. Your originals stay with you and go home with you. Nawa does not retain copies, scans, photographs or document numbers of these identity-verification documents.

• To assess your application to become a Representative.
• To carry out identity verification, Police Clearance verification and an in-person identity match.
• To conduct and record your interview and suitability assessment.
• To make and record a recruitment decision, and to activate approved people.
• To contact you about your application and your appointment.
• To keep an accurate internal record of the people who represent families through Nawa, and a history of who recorded what and when.

The video is entirely optional and choosing not to provide one does not affect your application. It is stored privately — there is no public link, and it is not analysed or scored by any automated system.

Only authorised Nawa staff involved in recruitment can access it. If you provide one, it is permanently deleted 30 days after your application reaches a final decision.

Access is limited to authorised Nawa staff who need it for recruitment and operations — the operations team, verification officers and administrators. Applicants can see their own record only. Internal notes, verification reasoning, interview and suitability assessments are not shown to applicants.

Nawa's Australian and Bangladesh operations both form part of Nawa, and authorised staff in either location may access applicant information where they need it for recruitment and operational purposes. Information is not sold, and it is not shared for marketing.

Your information is held in a private, access-controlled system. Sign-in is required, permissions are enforced by the system itself rather than by hiding buttons, and files are stored in private storage with no public links.

Significant actions — submission, verification outcomes, interviews, assessments, decisions, activation and changes to staff permissions — are recorded with who did them and when, and that history cannot be edited or deleted through the application.

We keep only what we need:

• Your optional introduction video is permanently deleted 30 days after a final decision on your application.
• If your application is unsuccessful or withdrawn, your application record is kept for 12 months after the final decision, and then deleted or anonymised where the information is no longer required.
• If you are approved and activated, your recruitment and verification records are kept while you represent Nawa and for 2 years afterwards.
• Copies of identity-verification documents are never retained, because they are never collected.

If something in your record is wrong, or you would like to ask a question about how your information is used, or you want to withdraw your application, please contact us and we will respond.

You can also update parts of your own application from your application home while it is in progress.

For privacy questions about your Representative application, email rep-privacy@nawainnovations.com.

For anything else about your application, email rep@nawainnovations.com or reply to any message you receive from the Nawa Representative Team.